FAQ

BusBaby provides you with the easiest, most reliable and cost-effective way to charter a bus – anywhere, anytime, for any occassion.

How do I reserve a charter bus trip?

After entering your itinerary in the quote form one of our staff members will contact you via email or phone to further assit you. Please comple the online quote form in detail in order to recive a quick response. In order to reserve the charter bus a non-refundable  deposit (typically 15%) is required to hold a reservation.

 Do I get better rates if I rent more than one bus?

No,  charter bus companies operate in a very competitive market and typically offer their lowest price possible to all customers for all types of trips

Do all Charter buses have air conditioning

Generally all charter buses have air conditioning. Check the amenities section of your quote to make sure

Do your charter buses have entertainment onboard such as TV, VCR, DVD, or CD?

Most charter buses have TV monitors (typically 6 or so)that play either VCR or DVD. Some have a CD or Tape player as well. The sound plays from speakers so everyone listens to what is on. Check the amenities

What size charter buses do you have?

Each charter bus company has their own unique type fleet. Typically motorcoaches range in capacity from 47-passenger to 57-passenger; although there are some rare 36-passenger motor coaches out there. For smaller groups try a mini-bus. These look like the airport shuttles you take to hotels except all the seats face forward. Sometimes they have TVs and separate luggage storage but they never have bathrooms. Mini-buses cannot cross state lines.

Who handles the drivers lodging?

 It is up to the customer to arrange and pay for the bus driver’s lodging. The driver must have a room with a bathroom, bed, and TV. It does not have to be the same hotel that your group is staying at but it does need to be close by so there aren’t extra charges associated with getting from the bus driver’s hotel to your hotel. Also, be sure the hotel has a place to park the charter bus typically they cannot be parked on the streets.

Can we bring alcohol on the bus?

Most charter bus companies permit the consumption of alcohol onboard. A damage deposit is required which will be refunded by the charter bus company if the bus is returned in reasonable condition. No kegs or glass containers. Coolers are allowed make sure they don’t leak.

Is smoking prohibited on charter buses?

 No tobaco products of any kind are permitted on charter buses

Can we bring coolers for food and drink on the bus?

Yes, coolers are permitted on motorcoaches. Glass containers are not. Coolers can be placed on the seats or in the undercarriage below the bus but not in the aisle. Please make sure the cooler doesn’t leak.

What if my itineary is wrong and we bring the charter bus back to late? 

 The best idea is to try to plan plenty of time so that your group is finished with the charter bus in the allotted time. Depending on your trip the motor coach company may charge extra for trips that run long. This amount will be negotiated and paid for directly between you and the motor coach company. There is no refund if your charter bus comes back early since it is impossible for the bus company to rebook the equipment with another customer on such a short notice

What if something goes wrong with my charter bus trip?

The charter bus companies will do everything they can to make sure that each trip goes smoothly. If there is a problem with a trip a refund should be negotiated between the customer and the charter bus company. Ten percent of the trip is not refundable. All refunds will come by check directly from the charter bus company. All request for refunds should be sent directly to the charter bus company

 How are charter bus trips priced?

The pricing method depends on the type of trip. Each charter bus company has different methods and different rates. If your trip is in town generally it will be priced by the hour with a 5 hour minimum. If your trip is out of town then its priced on a day rate or mileage whichever is greater.

What is included in the price and what other cost shoould I consider?

It is the responsibility of the customer to pay for all parking fees and tolls. In addition, the customer must arrange for drivers lodging. Theirs a  3% Credit Card processing fee. 

Should drivers recieve gratuity?

Yes, bus drivers consider part of their compensation to come from a gratuity. Generally 10% is an average tip for a short bus trip while a $1 per passenger per day is a metric used for longer, multi-day bus trips. You may include the gratuity in the cost of thr reservation or you can tip cash directly to the driver.

Please email us with any other questions at  service@busbaby.com